Refund policy

We offer a 30-day money-back guarantee on the Drain Membership. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked, no conditions on how much you used the membership.

This guarantee applies to each monthly or yearly charge, including renewals: if a renewal slips through that you meant to cancel, you have 30 days from that charge to request a refund.

You can cancel renewal at any time before your next billing date. Cancelling stops future charges but does not refund the current period — you keep full access until the end of the time you already paid for.

The easiest way is to open your Membership dashboard on this site, choose Cancel renewal, and confirm. You can also sign into Paddle's billing portal at paddle.net with the email you purchased with and cancel there.

After you cancel, your status changes to 'Cancelled' and your access ends on the date shown in your dashboard. You will not be charged again.

Refunds are processed by our payment provider and Merchant of Record, Paddle. The fastest way is to visit paddle.net and look up your order using the email address you bought with — you can request the refund there directly.

Alternatively, use the contact form at the bottom of this page and include the email address you purchased with. We aim to respond within 5 working days.

Once a refund is approved, Paddle returns the money to your original payment method. Card refunds typically appear within 5–10 working days depending on your bank.

Refunded memberships end immediately. If you cancel instead of refunding, your membership simply stays active until the end of the paid period and does not renew.

The Drain Membership is sold by VaultDrain. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, and Paddle's own refund handling applies alongside this policy (https://www.paddle.com/legal/refund-policy).